Shipping Policy

Support Center

Contact us Email: service@pleasantofficial.com Phone: +85225723200

If you don't see your question here, email us and we'll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

Orders start processing shortly after checkout
Changes or cancellations aren't guaranteed
Email service@pleasantofficial.com ASAP with your order number

Missing Order Confirmation Email

Check your spam/junk folder first
If it's not there, email service@pleasantofficial.com and we'll confirm your order status

Account Required?

No—guest checkout is available. Creating an account helps you:

View order history
Save shipping details
Track orders more easily

Payments

Major credit/debit cards accepted
Other payment options, if available, are shown at checkout
Options may vary by location

Discount Codes

Promotions may be offered occasionally. Rules:

One discount code per order unless stated otherwise
Discounts can't be applied retroactively

2) Shipping & Delivery

Processing Time + Delivery Time

Processing: usually 1–3 business days excluding weekends and holidays
Delivery time depends on:
- Your location
- The shipping option selected at checkout

Tracking Your Shipment

You'll receive a shipping confirmation email when your order ships
Tracking details are provided if available
Tracking may take 24–48 hours to update

International Shipping

We ship to many regions worldwide. If your destination isn't available at checkout, email service@pleasantofficial.com and we'll do our best to help.

Duties / Taxes / Customs Fees

International orders may incur duties, taxes, or customs fees charged by your country or region:

These fees are not included in your purchase total
The customer is responsible for these charges

Delayed Delivery

Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we'll help you track it.

Marked "Delivered" but Not Received

Please try the following:

Check around the delivery area, such as doorstep, mailbox, or parcel room
Check with household members or neighbors
Check with your building's front desk, concierge, or security

If it's still missing, contact the carrier directly first. You can also email us and we'll assist where possible.

3) Returns & Refunds

Returns

Eligible items can be returned within 30 days of delivery if they are:

Unused
Uninstalled
Unopened where applicable
In original packaging, including manuals, accessories, hardware, tags, protective films, and seals if applicable

For details, please review our Return & Refund Policy.

Opened / Used Items

Not returnable for hygiene, safety, and product integrity reasons.

Damaged / Defective / Incorrect Items

Your order number
Clear photos of the item and packaging

We'll review and assist as quickly as possible.

Refund Timing

After your return is received and approved:

Refunds go back to the original payment method
Allow 5–10 business days for the refund to appear depending on the payment provider

4) Home Products & Care

Safety

Intended for everyday household use when used as directed
Review the product description and any included instructions before use
If you have allergies or sensitivities, check materials and specifications on the product page before purchasing

Materials

Materials vary by item, such as fabric, plastic, metal, glass, wood, or ceramic. Each product page lists materials and key specifications.

For confirmation on a specific item, email the product name or link to service@pleasantofficial.com

Odor on First Open

Some items, especially fabric, foam, rubber, plastic, or sealed products, may have a slight odor initially. This typically fades after airing out in a ventilated space for 24–72 hours.

Cleaning & Maintenance

Wipe with a soft cloth for routine cleaning
Avoid harsh chemicals unless the product page says they're acceptable
Keep away from high heat or direct sunlight when applicable
Follow care instructions on the packaging or product listing

Photos vs. Real Product (Color / Size)

We aim for accurate display, but:

Minor color variation can occur due to lighting or screen settings
Manual measurements may differ slightly

If exact sizing matters, please review the listed dimensions carefully before ordering.

Assembly Instructions

If assembly is required, instructions are usually included in the package or on the product listing. If anything is missing, email service@pleasantofficial.com

5) Customer Support

How to Reach Us

Email: service@pleasantofficial.com Phone: +85225723200

Reply Time

We aim to respond within 1–2 business days, depending on volume and business hours.

Contact Information

PLEASANT HILL (INTERNATIONAL) TRAVEL AGENCY LIMITED Room 1001C, 10/F, Sihai Building 208-212 Nathan Road Jordan Hong Kong